We’ve recently had a consultant from RedHat on site helping to get our on-prem solution stood up. One day, while at lunch, he suggested a colleague and I pick up a copy of “The Phoenix Project” by Gene Kim, Kevin Behr, and George Spafford. I was shocked how eerily familiar many of the characters portrayed in the book felt while reading. If you have the time, and honestly even if you don’t, pick up a copy for yourself. Here is a sample from the book available for purchase on amazon in your preferred format.